FAQ

Shipping

How long will it take to get my order?

It will depend on your shipping method of choice, as well as what country you want the products shipped to. We always aim to post your order as quickly as possible (usually 4 to 8 business days for European countries).

Shipping fees

Deliveries inside France are free is you choose a delivery via Colissimo or Mondial Relay. To ship anywhere inside Europe it will be around €6.90.

Shipping methods

For deliveries in France you have a choice of different methods such as: Colissimo, Chronopost or Mondial Relay. For european deliveries, you can choose between: Colissimo.

How can I track y order?

When your order is validated and is being prepared in our warehouse, no matter what shipping option you chose, you will receive a tracking number in your shipping confirmation email. All you have to do is click on « track my order » in the confirmation email, to access it.

Do you do international deliveries?

For now, we only provide French and European deliveries. However, we invite you to regularly check this information as it may evolve.

Products

Where to find your products?

Our products are only available from our website www.fredmecene.com for now.

Where are your products made?

Our products are manufactured in Italy.

Are your products certified organic?

Our products are certified Cosmos organic by Ecocert, a strict label that defines positive criteria to respect the environment and the well being of the consumers. Our products also respond to Cosmébio label’s requirements. We guarantee original compositions but also global ethical approaches.

Are your products vegan and cruelty free?

Our brand is certified by the Beauty Without Bunnies program by PETA, which allows no animal testing at all. No animal material is present in our products.

How are your products tested?

A series of tests have been necessary for Fred Mécène to get her first product out: Le bio de teint. First of all, preservation tests, to ensure that it will not develop bacteria and to be sure that it meets the chemical, physical and microbiological standards, in the long term. We also carried out a skin tolerance study on a few voluntary people, as well as an eye irritation test.

Do you use recycled and recyclable materials?

Fred Mécène is committed to limiting her environmental impact by looking at innovating solutions. The packaging is very minimal, 100% recyclable, reusable and designed with eco responsible materials: a bottle made of wood and glass and an organic cotton packaging, for our first product. Our cardboard is also created from recycled paper, fully biodegradable and FSC recyclable. Our shipping box is tailored made to avoid any waste.

Do the products contain controversial or allergenic ingredients?

The formulas have been specifically developed from natural, biological and vegan ingredients, which guarantee the absence of harmful chemicals, pesticides, synthetic preservatives, genetically modified ingredients (OGM) ect…

My account

How to create my account?

Click on « account » at the top right of our website, then follow the instructions to create your account. Your account will allow you to easily manage your orders, your returns and personal data.

How to subscribe, or unsubscribe to your Newsletter?

You can subscribe to our newsletter from any pages on our website at the bottom of the page: Enter your email address in the box provided for this purpose, then click OK. You will then receive news and our best advice on organic beauty, every week! You can unsubscribe from your customer account on our website, or directly from the email received.

How can I get my invoice?

You can download your invoice from your account on our website. Once connected, click on the « My orders » section, then on « PDF », under the desired order number. You can also retrieve your invoice directly from the confirmation email that you received after your purchase. If you are unable to access your invoice, you can contact us at: contact@fredmecene.com .

Payments and promo codes

What payment methods do you use?

You can make your purchases on our site via bank cards.

Is the Fred Mécène website secured?

Yes, on the website credit card payments are made through the Stripe Payment system.

Where can I enter my discount code to use it?

You can enter your discount code when ordering, once your basket has been validated.

Contact us

How to contact customer service?

If you have a question about your order or an experience you would like to share with us, please do not hesitate to contact us on our contact page at www.fredmecene.com.